Terms and Conditions

1. General Information

Please read these Terms and Conditions carefully before using the website neospin.com. By creating a Player Account, you confirm your agreement with and consent to these Terms and Conditions.

The website www.neospin.com (referred to as the "Casino", "Website", "Company", "We", "Us", "Our") is operated by Hollycorn N.V., a company registered under the laws of Curaçao with registration number 144359 and an address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2023/176/0095.

Players are responsible for understanding and complying with the laws and regulations applicable to online gambling in their respective jurisdictions.

2. Changes to Terms and Conditions

The Casino reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated via email, but players are encouraged to regularly review this page for updates.

3. Eligibility to Play

  • Jurisdictional Compliance: Only players from regions where online gambling is legal are permitted to use the Casino. It is the player's responsibility to ensure compliance with their local gambling laws before placing bets.
  • Age Restriction: Players must be at least 18 years old or meet the minimum legal age for online gaming as defined by their jurisdiction. Proof of age may be requested, and failure to provide it may result in account suspension.
  • Restricted Countries: Players from the following regions cannot deposit or play real-money games: (List of Restricted Countries as provided)
  • Bonuses Exclusion: Players from Sweden are excluded from all bonuses, promotions, VIP rewards, and comp points.

4. Game Availability

Certain games may be unavailable in specific jurisdictions based on game provider policies. Using a VPN to bypass restrictions is prohibited and may result in the confiscation of winnings.

  • NetEnt Games Restrictions: NetEnt Casino Games cannot be offered in certain jurisdictions unless appropriate licenses are held. (List of restricted jurisdictions)
  • Additional restrictions apply to specific NetEnt branded games, such as Planet of the Apes, Vikings, Narcos, Street Fighter, and others. (Detailed jurisdictional restrictions)
  • Universal Monsters Games: Available only in specific territories. (Detailed list)
  • NYX Games: Players from Canada are not eligible to play games by NYX (NextGen).

5. Dormant Accounts

Accounts inactive for 12 consecutive months will be deemed dormant. The Casino reserves the right to charge a monthly fee of €10 (or the account balance if less) until the balance is zero or the account is reactivated.

6. Currencies and Cryptocurrencies

The following currencies are accepted on the website:

  • Fiat Currencies:
    • Australian Dollar (AUD)
    • New Zealand Dollar (NZD)
    • Canadian Dollar (CAD)
    • US Dollar (USD)
    • Euro (EUR)
  • Cryptocurrencies:
    • Bitcoin (BTC)
    • Bitcoin Cash (BCH)
    • Dogecoin (DOGE)
    • Ethereum (ETH, ERC-20)
    • Litecoin (LTC)
    • Tether (USDT, ERC-20)
    • Ripple (XRP)

By using the Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Internal Exchange Rates and Terms of Use

1. Current Internal Exchange Rates

The exchange rates for cryptocurrency deposits are as follows (in AUD):

Currency Rate (AUD)
BTC 50,000
BCH 300
DOGE 0.15
ETH 3,000
LTC 100
USDT 1
XRP 1.5

2. Fees and Taxes

Players are solely responsible for paying all applicable fees and taxes on their winnings as per the laws of their jurisdiction.

3. Game Rules

By agreeing to these Terms and Conditions, you acknowledge that you understand the rules of the games offered on the Website. It is your responsibility to familiarize yourself with the theoretical payout percentages of each game.

4. Depositing Funds

  • Payment Methods: The Casino accepts a variety of payment methods, including VISA and MasterCard credit/debit cards and alternative options. Payments via Paysafe are processed through Hollycorn N.V.
  • Account Replenishment: Funds can be deposited using any method available on the Website at the time of deposit. For country-specific payment options, contact support at [email protected].
  • Currency Conversion: Deposits made in a currency different from the one specified at registration will incur conversion fees, payable by the player.
  • Third-Party Payments: Deposits must originate from accounts, cards, or wallets registered in the player’s name. Violations may result in confiscation of winnings, and the Casino is not responsible for funds lost through third-party accounts.
  • Minimum Deposit Amounts: The minimum deposit per transaction is:
    • EUR 20 / USD 20 / AUD 30 / CAD 30 / NZD 30
    • BTC 0.0008 / BCH 0.13 / DOGE 250 / ETH 0.013 / LTC 0.30 / XRP 33.33 / USDT 20
    Maximum deposit limits depend on the chosen payment method.
  • Cryptocurrency Deposits: Deposits via CoinsPaid have no deposit limits due to the nature of cryptocurrencies. If you wish to impose gambling limits, use alternative payment methods.

5. Disclaimer of Liabilities

  • Gambling Risks: By using the Website, you acknowledge that gambling involves financial risk and may lead to monetary loss. The Casino is not responsible for such losses.
  • Technical Issues: The Casino is not liable for hardware or software failures, unstable internet connections, or other technical problems that may disrupt access or gameplay.
  • Errors and Mistakes:
    • In the event of erroneous wagers or payments, the Casino reserves the right to cancel or re-settle affected wagers under correct terms.
    • Incorrect credits or winnings mistakenly added to your account remain the property of the Casino and will be reclaimed. Withdrawals of such amounts will be treated as debts owed to the Casino, and players must notify the Casino immediately in such cases.
  • No Warranties: The Casino does not guarantee:
    • Fitness of the Website or software for specific purposes.
    • Error-free functionality of the Website or software.
    • Uninterrupted access to games or the Website.
  • Limit of Liability: The Casino, its directors, employees, partners, and service providers are not liable for any direct, indirect, special, incidental, or consequential losses or damages resulting from the use of the Website or participation in games.
  • Indemnity: Players agree to indemnify and hold harmless the Casino, its affiliates, and service providers from any claims, losses, damages, or liabilities arising from the use of the Website or participation in games.

6. Final Decision

The Casino retains the final authority to determine violations of these Terms and Conditions. Decisions regarding account suspension or permanent barring are at the Casino's sole discretion.

Withdrawal and Account Policies

Withdrawals from the Account

  • Withdrawal Methods: Withdrawals can be made using the methods available on the Casino website at the time of request.
  • Processing Time: Withdrawal requests are processed within 0 to 48 hours. The actual receipt of funds depends on external banks or payment systems.
  • Identity Verification (KYC): If identity verification is required, processing time begins after all necessary documents are submitted. KYC document review may take up to 30 working days.
  • Transaction Fees: If the total wagers placed since the last deposit are less than three times the deposit amount, the Casino may charge transaction processing fees for deposits and withdrawals.
  • Large Wins: For winnings exceeding EUR 60,000, payouts may be divided into monthly installments of up to EUR 60,000. Progressive jackpot wins are paid in full.
  • Identity and Compliance Checks: The Casino reserves the right to verify your identity before processing withdrawals. If false or incomplete information is provided, withdrawals may be refused, the account terminated, and regulatory authorities notified.
  • Credit Card Withdrawals: Supported payouts are processed via Visa’s Original Credit Transfer (OCT) or Mastercard’s Payment Transfer, provided the card is not corporate and is issued in a supported country. However, successful credit card withdrawals are not guaranteed in all cases, as banks may block such transactions at their discretion.
  • Currency Conversions: The Casino operates in Euros. Transactions in other currencies may result in minor differences due to bank or payment system conversion rates.

Withdrawal Limits

  • Minimum Withdrawal Amount:
    • EUR 30 / USD 30 / AUD 45 / NZD 45 / CAD 45
    • BTC 0.0012 / BCH 0.2 / DOGE 375 / ETH 0.03 / LTC 0.46 / XRP 50 / USDT 30
  • Daily Withdrawal Limit: EUR 6,000 / USD 6,000 / AUD 10,000 / CAD 10,000 / NZD 10,000 / BTC 0.156 or equivalent.
  • Weekly Limit: EUR 20,000 / USD 20,000 / AUD 30,000 / CAD 30,000 / NZD 30,000.
  • Monthly Limit: EUR 60,000 / USD 60,000 / AUD 90,000 / CAD 90,000 / NZD 90,000.
  • Bank Transfers: Bank Transfer payouts are processed within three (3) banking days but are not available for USD withdrawals.
  • Financial Institution Disclaimer: The Casino is not a financial institution. Player accounts do not earn interest, and no currency exchange services are provided.

Refund Policy

  • Refund Requests: Refunds can only be requested within 24 hours of the transaction or within 30 days if unauthorized access to the account is suspected.
  • Verification Requirements: Additional verification may be required, including proof of identity and ownership of the payment method used.
  • Refund Processing:
    • Refunds for credit card deposits may be processed as repayments against previous transactions. Any amounts exceeding the total deposits will be refunded via alternate methods.
    • Bonuses and winnings will be deducted before calculating refund amounts.
    • If a transaction is deemed high-risk by the Casino or payment processors, refunds may be issued back to the credit card, and relevant authorities notified.
    • Any costs associated with refunds are the responsibility of the player.
  • Contact: Refund requests should be directed to [email protected].

Expiry Period

Any claims or actions arising from these Terms and Conditions or Casino services must be filed within one (1) year of the event.

Use of Player Account

  • Account Limit: Players may create only one personal account. Multiple accounts may result in termination and forfeiture of winnings or bonuses.
  • Third-Party Access: Accounts must not be shared or used by third parties, including minors. Any gains or bonuses from duplicate accounts may be reclaimed by the Casino.
  • Personal Use Only: Accounts are for personal use and cannot be used for commercial purposes.
  • Account Maintenance: Players are responsible for keeping their account details up to date.
  • KYC Procedures: The Casino may require phone verification as part of the KYC process. If the player cannot be reached within two (2) weeks of a withdrawal request, the account may be locked until verification is complete.

The Casino reserves the right to enforce these terms strictly and take necessary actions in case of violations.

Anti-Fraud Policy and Terms of Use

Anti-Fraud Policy

The Casino employs advanced techniques to prevent and combat fraud. Any fraudulent activity will result in the immediate suspension of the player's account and confiscation of funds in favor of the Casino.

The Casino enforces a strict anti-fraud policy, including but not limited to the following:

Prohibited Activities:

  • Colluding with other players.
  • Developing strategies for unfair winnings.
  • Fraudulent actions against other casinos or payment providers.
  • Initiating chargebacks or disputing legitimate payments.
  • Creating multiple accounts.
  • Low-risk roulette betting (e.g., covering 25 or more of 37 numbers).
  • Any other cheating or fraudulent actions.

Consequences:

If fraud or suspicious activity is detected, the Casino reserves the right to terminate the account, confiscate winnings, and notify regulatory authorities. Players will not receive prior notice or explanations for these actions.

Chargebacks:

  • The Casino may deduct the equivalent balance to cover associated damages.
  • Further damages may be pursued via the contact details provided during registration.
  • The account may be closed, and winnings forfeited.

Advantage Play:

The Casino prohibits advantage play. Any abuse of bonuses, promotions, or other offers—such as using stolen cards, creating multiple accounts, or submitting false documents—may result in bonus and winnings cancellation.

Account Verification:

The Casino may require documentation (e.g., ID, payment system verification, utility bills) in Latin or Cyrillic alphabets. If unavailable, video verification may be required. Verification may take up to one (1) business day.

System Manipulation:

Any attempt to manipulate the Casino's system will result in account closure, potential criminal charges, and forfeiture of funds.

Errors and Obligations:

Players must report any software errors or incompleteness to the Casino. Failure to do so may result in the Casino seeking compensation for related costs.

Deposit Wagering Requirements:

Deposits must be wagered 3x before withdrawal. If deposits are made without gaming activity, the total deposit amount must be wagered before withdrawal. Otherwise, the Casino may charge processing fees.

Bonus Policy Terms

  • Bonus Availability: Bonus terms and conditions are detailed on the "Bonuses" page.
  • Policy Changes: The Casino reserves the right to amend bonus rules at any time, with or without notification.
  • Bonus Abuse: Bonus abuse, identified through transaction history reviews, may result in bonus cancellation.
  • Verification Requirements: Verification documentation must be submitted for account validation. Documents will be reviewed within one (1) business day.
  • Policy Precedence: If Bonus Policy terms conflict with these Terms and Conditions, the Bonus Policy takes precedence.

Player Responsibilities

Players must confirm they are neither Casino employees nor relatives of Casino employees.

Limitation of Liability

  • Service Use: The Casino services are provided for entertainment purposes only and "as is."
  • Technical Issues: The Casino is not responsible for technical malfunctions, communication issues, or player-side problems.
  • Force Majeure: In cases of external factors (e.g., third-party failures, natural disasters), the Casino may suspend operations and cancel bets.
  • Indemnification: Players agree to indemnify the Casino and its affiliates from any claims or damages related to Casino use.

Intellectual Property Rights

  • Content Ownership: All content on the Casino website is protected by copyright and may only be used for personal, non-commercial purposes.
  • Prohibited Use: Reproduction or unauthorized use of trademarks, logos, or other intellectual property is prohibited.

Complaints

  • Filing Complaints: Complaints must be submitted directly by the account holder via the Website’s contact methods. Third-party involvement is prohibited.
  • Dispute Resolution: In case of disputes, server logs will serve as the final authority.
  • Casino Contact: The Casino will use the contact details in your account for dispute communication.

Non-Transferability

Players cannot transfer or assign claims, winnings, or account ownership to third parties without the Casino's consent. This includes any form of pledging, brokering, or gifting.

Arbitration

All disputes related to these Terms and Conditions shall be resolved exclusively through arbitration in Cyprus under Cyprus Civil Procedure Rules.

By agreeing to these Terms and Conditions, players confirm their understanding and acceptance of these policies.

Privacy Policy

1. General Information

As a data controller, we are legally obligated under gambling regulations to process personal data to facilitate gameplay and provide related services. This Privacy Policy outlines the personal data we collect, why we collect it, and how it is used.

The website www.neospin.com (referred to as "Casino," "Website," "Company," "We," "Us," "Our") is owned and operated by Hollycorn N.V., a company registered in Curaçao with registration number 144359 and address Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. operates under a license from the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).

For questions regarding this Privacy Policy or data protection, contact our Data Protection Officer at [email protected].

By creating a Player Account, you consent to this Privacy Policy. If you disagree with its terms or refuse to provide the necessary personal data, you must refrain from using the Website.

This Privacy Policy constitutes an agreement between you and the Company. While we will notify you of significant updates where possible, we recommend periodically reviewing this Policy. Continued use of the Website implies acceptance of any updates.

2. Information We Collect

The personal information we collect includes, but is not limited to:

  • Information provided during account registration or later via the Website or email (e.g., name, date of birth, email, phone number).
  • Communication with us via the Website, email, live chat, or other methods.
  • Transaction history related to your Player Account, including deposits, withdrawals, and bets.
  • Login details, traffic data, GeoIP location, browser/device information, activity logs, and other system records.
  • Documents requested for verification, processing deposits/withdrawals, and fraud prevention (e.g., passports, payment slips, bank statements).
  • Survey participation or feedback provided during customer assessments.

3. How We Use Your Information

The data we collect serves several purposes, including but not limited to:

  • Processing Transactions: Managing bets, deposits, and withdrawals, including credit card or online payment processing.
  • Providing Services: Offering gaming services and other features available on the Website.
  • Customer Support: Assisting with account setup, management, and troubleshooting.
  • Identity Verification: Ensuring compliance with KYC (Know Your Customer) procedures.
  • Marketing Communications: Providing promotional offers or information from our partners (with your consent).
  • Legal Compliance: Adhering to anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations.
  • Fraud Prevention: Monitoring transactions to prevent fraud, abuse, and illegal activities.
  • Market Research: Analyzing customer behavior for trend insights (participation is optional).
  • Statistical Analysis: Researching aggregated data for business improvement.

4. Marketing Communication

Unless you opt out, we may use your personal information (e.g., email, phone number) to send promotional materials about products, services, or offers, including those from business partners.

  • Opt-Out Option: You can stop receiving marketing materials by adjusting your Player Account settings or contacting [email protected].
  • Contest Winnings: By accepting prizes or winnings, you consent to the use of your name/nickname in promotional activities without additional compensation, unless prohibited by law.

5. Obtaining Personal Information

We will not collect your personal data without your knowledge. However, certain information may be collected automatically through service use and interactions with the Website.

Third-Party Sources:

We may receive personal data from online vendors, fraud prevention services, or technical support providers. This data helps process transactions, prevent fraud, and provide gaming content.

Third-Party Agreements:

Any third parties providing services to us are bound by agreements to protect your information in accordance with this Privacy Policy.

Rest assured, all collected information is securely stored and only disclosed to third parties as outlined in this Policy.

6. Data Recipients

We may share your personal data with other entities within our corporate group and with business partners. These include parent companies, subsidiaries, and affiliates, as well as third parties with whom we have contractual agreements.

Internal Access:

The following roles within our organization may access your personal data to perform their duties:

  • Data Protection Officer
  • Money Laundering Officer
  • Payments & Anti-Fraud Analysts
  • Customer Support Agents
  • Customer Retention Team Members
  • VIP Player Managers

All employees with access to your data are bound by confidentiality agreements, adhering to gaming, data protection, and privacy laws.

International Data Transfers:

Your data may be transferred within the European Union (EU), European Free Trade Association (EFTA) regions, or to data processors outside the European Economic Area (EEA). By using our Website, you consent to such data transfers, and we will take measures to ensure your data is handled securely and in accordance with this Privacy Policy.

7. Releasing Data to Third Parties

We do not sell or rent your personal data to third parties. However, we may disclose your information under specific circumstances:

Mandatory Disclosures:

  • To comply with legal obligations, regulations, or legal requests (e.g., subpoenas, warrants).
  • To fulfill responsibilities under licensing and regulatory authorities.
  • When necessary to protect the Company’s interests, safety, or respond to government requests.

Payment Processors and Service Providers:

  • To facilitate transactions (e.g., banking card transactions processed by Paysafe).
  • To marketing service providers, only to carry out their duties under strict data protection terms.

Third-Party Processors:

We may use third-party processors for services like hosting, marketing, analytics, and email communication. These processors are obligated to protect your data in line with our agreements and applicable data protection laws.

Mergers or Acquisitions:

In the event of a business acquisition or restructuring, your personal data may be transferred to the new entity. We will notify you by email if such a transfer occurs.

Third-Party Links:

Our Website may include links to third-party websites with separate privacy policies. We are not responsible for their data practices.

8. Data Retention

Retention Period:

Your personal data is retained as required by law. For anti-money laundering compliance, we must keep player data for a minimum of five years following the last transaction or account closure. Requests for data erasure before this period cannot be honored.

Anonymized Data:

We may retain anonymized data to improve our services and marketing efforts without using identifiable information.

9. Security of Your Data

Data Protection Commitment:

We adhere to strict legal provisions and business practices to protect your data. Player accounts are secured with unique IDs, passwords, and optional two-factor authentication (2FA).

Your Responsibility:

It is your responsibility to keep your login credentials confidential and prevent unauthorized access to your account.

Right to Withdraw Consent:

If data processing relies on your consent, you can withdraw it at any time. Withdrawal will not affect the legality of prior data processing.

10. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a free copy of your personal data.
  • Correction: Request updates to incomplete or incorrect data (evidence may be required).
  • Erasure: Request deletion of data when we no longer have legal grounds to retain it.
  • Objection: Object to data processing based on legitimate interests.
  • Restriction: Request suspension of data processing in specific scenarios.
  • Portability: Request a copy of your data in a portable format for transfer to another service.
  • Consent Withdrawal: Withdraw consent for data processing at any time.
  • Lodge Complaints: File complaints with supervisory authorities about data processing practices.

To exercise these rights, we may request information to verify your identity. We aim to respond to all requests within one month, with extensions for complex cases.

11. Contacting Us

For inquiries about this Privacy Policy or your data, contact us via:

  • Email: [email protected]
  • Complaints: Lodge complaints with a supervisory authority under GDPR (e.g., in your residence or workplace jurisdiction).

12. Cookie Policy

When you visit the Website, we collect certain information automatically, such as your browser type, IP address, and referral sources. Cookies and tracking technologies are used to enhance your experience and improve our services.

Types of Cookies:

  • Required Cookies: Enable navigation and basic website functionality.
  • Functional Cookies: Save user preferences and improve personalization.
  • Advertising Cookies: Measure the effectiveness of content marketing and track visits.

Third-Party Cookies:

Third-party services may set cookies to support analytics, marketing, and website improvements.

Managing Cookies:

Most browsers accept cookies by default. You can block or delete cookies in your browser settings, though this may limit Website functionality.

By using the Website, you consent to the use of cookies as described in this policy.